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Check Out Our Customer Reviews And Sell Your Damaged Car With Us
The success of any business often comes down to customer feedback - what others are saying. South Africans are not shy in letting the world (and their aunt) know what they think and are quick to provide negative feedback. So when public platforms like Hellopeter make it super easy and accessible for customers to leave a review, businesses need to pay attention to what their customers are saying. And when a local business is getting a consistent trail of glowing 5-star reviews, then the public ought to sit up and pay attention.
“72% of consumers say that positive reviews make them more likely to use a local business. Similarly, nearly 70% of consumers are influenced by online reviews before making a purchase decision.” - Experian
This is an obvious segway moment for us (sell your damaged car) - a niche industry service provider - to step in and thank our loyal and satisfied customers for taking the time to provide us with such positive feedback. It keeps us on our toes and keeps us doing all we can to continue putting our customers first.
The big picture is that we have a net promoter score of 75 on Hellopeter, making us a service provider that reviewers are likely to recommend. We have also achieved a 9.5/10 Trust Index rating which is an influential metric relating to our customer service offering.
Can you trust a Trust Index rating? You absolutely can! This ranking is a persuasive indicator of the credibility of your business and is calculated by the following variables:
- The average review star ratings related to a business
- Time of reply
- The Bayesian average
- A business’ review depreciation over time
But as they say, “The proof of the pudding is in the eating,” so here is our social proof that South Africans love their entire experience when they sell their damaged cars on our platform.
We have previously shared 3 reasons why we believe we get the thumbs up, but as we scroll through the reviews left on Hellopeter, there are 3 common themes that stand out, highlighting the type of service that awaits you when you choose to sell your accident-damaged or non-running car with us.
#1 Super helpful
The thing with reviews is that we cannot make them up, so what you read is “from the horse’s mouth.”
A common thread of feedback relates to our customer service helpfulness:
- Tsepo refers to the fact that our consultants are always willing to assist.
- Cornel’s review was in Afrikaans, but here is the translation: “I sold my accident-damaged 2011 Kia Cerato to [sell your damaged car]. The team kept me updated on what would happen and when. Best service ever!”
- Mathebula, yet another happy customer, had this to say: “I was assisted by the lady [ ] to sell my damaged Nissan NP200, the service was excellent, and the Agent was friendly, helpful, and fast. With **** happening every day I was scared my car was towed without payment, but I did receive my payment within 24 hours.”
#2 Super fast
Sitting with a damaged or non-running car is a serious issue. Getting the situation sorted as quickly as possible - and with cash in your pocket - is a priority so that you can move on.
This is where so many of our satisfied customers reinforce our super fast service offering:
- Louis’ feedback is as follows: “Sold a non-runner to SYDC. Was concerned about the 24-48hrs payment delay after they towed the car away but the [SYDC agent] explained the process and I was paid promptly after their inspection.”
- Shane’s review is short and sweet (much like our service offering): “They are so fast and absolutely give you great feedback on the vehicle.” 👍🏼
- Palesa had a little more to say: “The process was smooth and quick. [ ] gave me great service and kept me in the loop throughout. To top it off, funds reflected even sooner than expected. I'm very happy with the service I received from SYDC.”
When time is of the essence and you need to sell your damaged car - including hail damage, water damage and fire damage - we are ready with a quick turnaround.
#3 Super communication
Whatever the cause, selling your uninsured damaged vehicle is a stressful scenario to navigate with overwhelming logistics. Not only is our specialist team of consultants ready to help you, but we are also committed to holding your hand and guiding you every step of the way - from your first panicked phone call to us to towing your vehicle (free of charge), handling all the paperwork and offering you a competitive price.
Our customers clearly agree:
- Faziel says: “Excellent service from Johan Bouwer. From start to finish kept me up to date regarding the transaction.”
- Yolande was super effusive about her experience: “We recently used their services to get rid of a vehicle with engine faults. The team guided us through the process. I was suspicious of all transactions emailed and called the offices to verify. The sales manager made contact with me and all was verified and the vehicle was collected. Payment was received within 24 hours. Communication assistance and guidance throughout the process.”